The Property Shop

1. Is there an application fee? How much is the security deposit, and is it refundable?

There is a $50 non-refundable application fee per applicant, in addition to the application fee each applicant is charged $20.50 for third-party screening reports pulled as a part of the application process. The security deposit is typically one month's rent. This is refundable, less any charges incurred as a result of damages caused by the Tenant. A move-out inspection is completed after the Tenant delivers possession of the property back to the Landlord to determine damages and any repairs needed. Tenants are welcome and encouraged to be present for this inspection.

2. When is rent due, and how do I pay it?

Per the lease agreement the rent is due on the 1st of each month. It can be paid via personal check. official bank check, money order, or our online Tenant portal by ACH. Payments may be mailed in or brought directly to our office. Please allow for ample time if mailing to ensure rent arrives on time. Rent payments received after the 5th of the month are subject a 10% late fee, postmarks are not used when determining timely delivery of the monthly rent payment.

3. How do I report maintenance concerns and how are they handled?

Routine issues can be reported through your Tenant portal, more emergent items can and should be reported through our maintenance line.  Typically, maintenance requests are screened and answered Monday through Friday, 8:30am to 5:00pm, unless there is an emergency. Licensed third-party Contractors are dispatched to evaluate and repair the issue, and Tenants are kept up to date by our Operations Manager on when they can expect repairs to be completed.

4. Are pets allowed?

Many of our properties do allow pets. We charge a $250 non-refundable fee per pet, per lease term. This is paid with the first month's rent, and there are no recurring fees for having a pet after that. The Tenant must sign a Pet Addendum in addition to the lease.

5. What utilities am I responsible for?

Unless otherwise noted in the lease, Tenants are responsible for paying all utlities. We give Tenants a list of providers to contact in order to set up these services.

6. Is there a Lease Administration Fee? When is this fee due?

The Lease Administration Fee is $350.00, this fee is charged with every lease agreement, and is paid with the first month’s rent of that lease term.